Patient & Visitor Information

Visiting the hospital as a patient or a visitor can be stressful. Knowing where to go and what to expect can help. That's why we provide you with as much information upfront as possible.

At Barnes-Jewish West County Hospital, a member of BJC HealthCare, we offer world-class health care that extends beyond the latest amenities and technologies. It begins with a caring staff focused on the overall well-being of our patients and visitors. We strive to ensure that your stay or visit with us is as comfortable and convenient as possible. Our first step is to give you the information you need.

New Safety Precautions Due to COVID-19 Outbreak

Your safety and comfort continues to be our priority. You’ve stayed home, made sacrifices and put off the important things due to COVID-19 – like doctor’s appointments and health screenings. But we are ready to care for you - with enhanced safety precautions to make your visit an easy one and get you back to the care you need.

  • Testing prior to surgery or procedure: At this time, patients coming in for surgeries and some procedures are required to be tested for COVID-19 as part of the standard pre-procedure process. We will work with you to schedule the test and refer you to the proper testing site. If needed, you will have your COVID-19 test 48-72 hours in advance of the scheduled procedure, and then will need to quarantine yourself between the testing and the procedure to reduce your risk of exposure.
  • Checking in for your surgery or procedure: We have redesigned our registration process to reduce contact. Enter the hospital through the east entrance and a member from our concierge team will be there to help you. 
  • Testing or screening prior to an office visit: Clinic staff will guide you through temperature and wellness checks prior to your appointment with your physician or health care provider.
  • Checking in for an office visit: If you are coming to one of our medical office buildings, you may remain in your car and complete most of the registration over the phone. Then, a member of your care team will provide instructions for you to safely enter the facility.
  • Payment: We’ll encourage electronic payment when possible. You may also have the ability to do an e-check in to fill out paperwork and pay for your visit on your smartphone or computer as soon as your appointment is scheduled to reduce time inside the office.
  • Masking: Patients, visitors and staff must wear face masks at all BJC HealthCare facilities. Review complete masking guidelines.
  • Social Distancing: Signs and decals are throughout our hospital and medical office buildings to illustrate the six feet recommended for social distancing between you and others. Chairs in our waiting rooms have been reconfigured and tables in our cafeterias have been rearranged to comply with spacing recommendations. There are clear shields around some front some desk areas. All of these measures are intended to protect against virus transmission.
  • Clean Common Areas: In addition to our normally stringent cleaning protocols, our environmental services team has increased its sanitization protocols around the facility. You may see additional people wiping down handrails, elevator buttons and chairs throughout the day. Hand hygiene stations are positioned throughout the hospital to encourage frequent hand washing.
  • Cafeteria: Patient meals continue to be prepared in designated, clean spaces with limited traffic. In our public cafeteria, there have been several changes to reduce the need for staff or visitors to interact with high-touch items. For example, electronic payments are requested in lieu of cash. A member of our food and nutrition team will be happy to serve all the options rather than asking people to self-serve at salad bars or other stations. And, a full array of bottled or canned beverages is available vs. self-serve.
  • Patient Rooms: To help protect you the entire time of your stay, our environmental services teams remains focused on CDC protocols to disinfect high-touch areas in patient rooms such as door handles, light switches, and tables. The lounging chairs in patient rooms are made of textiles that are easily cleaned. Traffic in and out of patient rooms is limited to essential staff and visitors. All of our rooms are private rooms, with only one patient per room.
  • Team Member Precautions: All staff working at a BJC facility are screened daily for symptoms. We emphasize proper hand hygiene and provide the appropriate gowns, gloves, and masks in accordance with CDC guidelines. We encourage our staff to practice social distancing whenever possible in an effort to keep one another safe and ready to care for you. When the job allows, our non-clinical employees has been asked to work from home to limit the traffic through our facilities.

Visitor Information and Guidelines

Is a friend or family member a patient at Barnes-Jewish West County Hospital? One visitor is welcome to accompany the patient in outpatient, inpatient and surgical settings, including medical offices and the emergency room. There are some exceptions for OB, pediatics and end-of-life patients, where our policy allows two visitors. Visitors should bring a personal mask. You’ll find our visiting guidelines, as well as where to stay, eat and purchase gifts and flowers on the Visitor Information page.

Read the full BJC Visitor Policy.

Virtual Visitor Program

Even with the visitor restrictions in place due to the COVID-19 pandemic, we want you to stay connected to your loved one though phone calls, FaceTime and other virtual methods. In cases where patients are unable to do so on their own, patients are encouraged to ask a member of their care team to assist with facilitating a virtual visit using Zoom through the BJC Virtual Visitor Program.

Patient Information

Navigating the health care process can be confusing but Barnes-Jewish is here to help you every step of the way. You can find everything you need to know before, during and after your stay on the Patient Information page. Look for:

Find Us

Conveniently located just one mile west of I-270 on Olive Boulevard in Creve Coeur, Barnes-Jewish West County Hospital includes multiple medical office buildings. Convenient and ample surface parking is free of charge, with handicapped-accessible parking at all entrances. You can find all the building locations, addresses, the campus map and parking guide on Location and Directions.

Need Your Medical Records?

Barnes-Jewish West County Hospital and all BJC hospitals, including Washington University physicians, use one patient portal, MyChart. MyChart enables you to securely manage and receive information about your health. 

Medical imaging requests and access to other protected health information can be requested using these downloadable forms. If you have trouble, please call 314.273.1966 or 866.273.1966 or contact us for assistance. 

Need a Medical Recommendation?

Unfortunately, we are unable to make medical recommendations without you scheduling a visit with a physician. A doctor will need to review your complete medical record and perform a physical exam before making a diagnosis or recommending a treatment plan. To begin that process, please contact your primary care physician or call BJC Physician Referral at 314.542.WEST (9378) or toll-free at 844.542.9378.

Questions and Comments

Contact us by submitting a question or comment or find the number you need in the phone directory for immediate assistance.

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Find a doctor or make an appointment: 314.542.WEST (9378) OR TOLL-FREE 1.844.542.9378
General Information: (314) 996.8000
12634 Olive Boulevard
Creve Coeur, Missouri 63141
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