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FAQ

The staff at Barnes-Jewish West County Hospital is always here to answer your questions. We strive to deliver an outstanding experience for our patients and their caregivers. Here are answers to a few questions we are often asked: 

Where is Barnes-Jewish West County Hospital located? 
Barnes-Jewish West County Hospital is conveniently located just one mile west of I-270 in Creve Coeur, Missouri — a west county suburb of St. Louis. Access into the hospital and medical office buildings is easy and all parking is free. Head to our Location and Directions page for additional details on parking and view our Campus Directory and Map.

How do I access my medical imaging records?
Barnes-Jewish West County Hospital and all BJC hospitals — including Washington University physicians — use one patient portal, MyChart. MyChart enables you to securely manage and receive information about your health. To access and for more information visit: MyPatientChart.org

Medical imaging requests and access to other protected health information can be requested using these downloadable forms . If you have trouble, please call 314.273.1966 or 866.273.1966, or email us  for assistance. 

Do you have a gift shop?
While we don’t have an onsite gift shop or store, there are several nearby. You can find a list of shops on the Visitor Information page as well as information about how to send flowers and gifts to a patient.

When can I visit a patient?
Barnes-Jewish West County Hospital allows patients to have visitors at any time. Family, friends, significant others and other important people are always welcome. Children are also welcome but must be accompanied by an adult at all times. Please be respectful of all of our patients as they heal. The hours between 10 p.m. and 4 a.m. are considered “quiet time” and visitors must behave accordingly.

Additionally, certain patients may have medically required restrictions placed on their visits. You can find out more about those at the Visitor Information page.

Who do I contact if I have questions about my hospital bill?
The billing office is not located on-site at the hospital. If you have questions about your bill, please call 314-362-8400 or 855-362-8400. You can also find more information about charges, insurance and our Financial Assistance Policy on Understanding Your Hospital Bill. 

Who do I contact if I want to tell someone about my patient care experience?
The hospital leadership team and all levels of staff are committed to providing outstanding service. If you would like to share your experience with us, submit a comment on Contact Us , or if you would like to speak to a patient advocate, please call 314.996.8501.


Didn’t Find Your Question Answered Here? 

Call us at 314.542.WEST (9378) or toll-free at 844.542.9378.

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Find a doctor or make an appointment: 314.542.WEST (9378) OR TOLL-FREE 1.844.542.9378
General Information: (314) 996.8000
12634 Olive Boulevard
Creve Coeur, Missouri 63141
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